Frequently Asked Questions

What makes Callability so effective?

• Our workforce is highly motivated to deliver premium performance during the hours they are available.

• Our staff are trained by an experienced sales manager who ensures that they remain focused on results.
• We use sophisticated software linked directly to modern technologies such as VOIP. This significantly reduces overheads, enabling us to work in a more focused and efficient way. Our staff automatically get to view the correct data whenever they need it.
• On some projects we use a predictive dialler. Our computer system looks at previous telephone conversations to predict when call centre workers will become available. To ensure that agents are not unoccupied for too long once a call is terminated, the next telephone number is dialled before they have finished the previous call. The computer will even call multiple numbers at the same time to ensure that someone will answer. This ensures a constant flow of calls and that no time is wasted inefficiently dialling numbers and waiting for someone to answer.

How is quality guaranteed?

• You have the opportunity to eavesdrop on conversations with our agents.

• You can also log in to our sophisticated call centre system, enabling you to track your project’s progress live.
• If our agents need to undergo specific training, they can do this at your own offices or at our training centre in Eindhoven.
• We use full recording for all projects. On request, these conversations can be sent to you. For sales projects, we also use voice logging. Confirmation of the prospect’s purchase is recorded on tape and sent to you.

What makes the Callability call centre different from others?

• It starts with selecting the right agents. What motivates them to deliver premium performance, and how can we support them in this.

• We are happy to work with other call centres when they need increased capacity.
• We avoid high overhead costs, which means we can offer the market excellent prices.
• You have direct contact with the agents working on your project. This means you can update them on developments within your business or project at any time.
• Our integrated call centre system provides insight into developments on your project, and enables you to check and track our guaranteed level of quality with ease.

Our mission

• We aim to provide quality, not quantity. Our mission is to bring you the right price/quality ratio by working with you, not for you, to achieve objectives successfully. Continuity, stability and growth are undoubtedly watchwords high in your own vocabulary too. These things are also relevant to us, and we need you if we are to achieve them.