Organisation

Callability is an initiative developed by Value 4 Networks BV.

The name Callability is made up of the word "Call" - as in phoning - and "Ability" which stands for efficiency, proficiency, ability and aptitude.

Our organisation specialises in homesourcing call centre activities. Our home advisors are central to our operations. These professional employees all work from home offices supported by a team of supervisors. Customer contact is maintained by our operations manager.

Callability is a stimulating organisation characterised by:

• A flat hierarchical structure

• A strong focus on training and career development
• Specialisation in assessing and meeting our customers’ needs and requirements

We are an inspirational organisation, and one that is constantly innovating. Our ambition and ultimate goal is to differentiate ourselves by providing a wide range of distinct services to support our customers’ processes.

Callability’s internal and external values also play a key role:

• The customer is at the forefront of all our thinking and activities

• Everyone should be aware of Callability’s objectives, the specific project’s objectives and their own personal objectives
• Every customer/employee will receive a response to a comment and/or question within 24 hours
• We strive for perfection but getting things done comes first
• We are positive, enthusiastic and constructive
• Communication must be open and direct
• An agreement is an agreement
• We work with and for each other